Select any one of the topics below to find answers to the questions most frequently asked of various City departments and programs. You can also use the website's search facility to find out more information about City programs or go to the alphabetical index of City services.
The Development Assistance Center is a resource for finalizing zoning, subdivision and site plan applications, in addition to providing technical assistance, maps, etc. Applications and information may be obtained at the DAC on the first floor of One Texas Center, 505 Barton Springs Road. The telephone number is 512-974-6370.
Austin Energy is the City of Austin's community power resource. For new, stop or transfer service, account information, billing, etc. call the Customer Call Center at 512-494-9400 from 7 a.m. to 9 p.m., Monday through Friday and 9 a.m. to 1 p.m. on Saturdays. To report power outages or damaged power lines, call 512-322-9100, 24 hours a day, seven days a week.
Call 3-1-1 for all Austin Resource Recovery concerns or issues.
Contact Austin Energy to request tree trimming at 512-494-9400. For tree branches in the right of way, call 3-1-1.
Call police at 3-1-1 for all non-emergencies.
To report a pothole, call 3-1-1. For questions about street construction, call Public Works at 512-974-7065.
You must get a permit first, and you need to be licensed and bonded in order to get the permit. Please call 512-974-7180 for more information.
Austin Resource Recovery collects dead animals from the public rights of way and will collect a dead animal placed at the curb. For more information, call 3-1-1 or email Austin Resource Recovery. If your pet has died, you may wish to call your veterinarian or a pet crematory.
Call 3-1-1. The Animal Services Center animal control officers pick up stray dogs seven days a week. If you notice a stray dog or cat and cannot provide for its health and safety needs yourself, you'll do a great service by reporting it to the Animal Control unit or bringing it to the animal center. At the center, the animal will receive food, water and shelter. We do our best to find new homes for animals that are suitable as pets.
To report an injured animal, please call the Animal Services Center at 3-1-1.
The Parks and Recreation Department has seven facilities available for private rentals, as well as picnic areas available to reserve in 16 parks. To make reservations, call 512-974-6797.
In addition, all 17 recreation centers and three senior activity centers are available for private reservations when the facilities are normally closed to the public. Contact each recreation center or senior activity center individually for rental information.
Call the Planning and Development Review Department at 512-974-7668.
There are many different types of permits. Below is a listing of some of the most common permits.
To find out whether you have an outstanding warrant, you may call the Municipal Court's interactive voice response system at 512-974-4800. Choose the warrants option from the voice menu. You may also check for outstanding warrants online.
